Terms & Conditions

1. Scope and contracting party

These Terms & Conditions ("Terms") apply to all orders for the appsubmitter.io service (the "Service") placed via appsubmitter.io, by e-mail or in any other way. The Service is provided by jocapps GmbH, Freiburg, Germany, a limited liability company registered in the Federal Republic of Germany (the "Contractor", "we", "us"; see the Legal Disclosure). The person or company placing the order is the "Customer" ("you").

By placing an order you accept these Terms and our Privacy Policy. Terms and conditions of the Customer do not apply, even if we do not expressly object to them or perform the Service in knowledge of them; they only apply if we confirm them in writing.

You confirm that you are of legal age in your jurisdiction and that you use the Service only for lawful purposes. If you order on behalf of a company, you confirm that you are authorised to bind it.

Information on our website, in calls, chats or e-mails (including statements about review times, typical outcomes or approval chances) is for orientation only and does not form part of the contract unless we expressly confirm it in writing as a binding commitment.

2. What the Service includes

The package you book (iOS, Android or the iOS + Android bundle) covers one app per platform (one bundle identifier / package name) and includes, to the extent technically possible for your app and your accounts:

• setting up a CI/CD pipeline (build, code signing and upload) with tools we choose together with you, in your own accounts and repositories, plus a short written handover documentation;
• certificates, provisioning profiles, upload keys and Play App Signing as required for the release;
• preparing the store listing and the App Privacy / Data safety details based on the information you provide;
• submitting the app and communicating with Apple App Review and the Google Play review team;
• guidance on rejections of the booked app (analysis, recommended fixes, reply and resubmission of the same app);
• an AI-assisted pre-submission check, a basic security audit and consulting on MDM and enterprise distribution;
• consultation video calls: up to 5 × 30-min calls for a single-platform package and up to 8 × 45-min calls for the iOS + Android bundle (maximum per order, not per platform).

Not included unless agreed separately in writing: customizations, bug fixes or any other changes to your app's source code; design work, screenshots or copywriting beyond guidance; feature work that a guideline or policy may require; ongoing maintenance or operation of the pipeline after the handover; future app versions and updates; developer program fees, CI/CD minutes, hosting and any other third-party costs; operating an MDM; penetration tests; legal advice. We can quote additional work on request; it starts only after you have accepted the quote.

Anything not explicitly described in the package description at the time of your order is outside the scope of the Service. We decide on the technical means (tools, CI provider, scripts) at our reasonable discretion, taking your preferences into account.

3. No guarantee of approval or timelines

Whether, when and in which form an app is approved, published, rejected, suspended or removed is decided solely by Apple and Google. We have no influence on these decisions, on review times or on changes to the App Store Review Guidelines, Google Play policies and technical requirements.

We therefore owe the diligent performance of the Service, not a specific result. In particular, we do not guarantee that your app will be approved, that it will be approved within a certain time, that it will stay in the stores or that a rejection can be resolved without changes to your app. A rejection, suspension or removal by Apple or Google does not entitle you to a refund, a price reduction or damages. There is no money-back guarantee.

Delivery dates and timelines are non-binding estimates unless we expressly confirm a date in writing as binding. Timelines refer to business days (Monday to Friday, excluding public holidays in Baden-Württemberg, Germany) and are extended by any period in which we are waiting for you, for Apple, for Google or for other third parties.

4. Your responsibilities

The Service can only be performed with your cooperation. You provide all cooperation free of charge and in good time, in particular:

• an active Apple Developer Program and/or Google Play Console account in your name (we help with the registration, but fees and identity verification are your responsibility), and access to these accounts and your source code repository with the roles we need;
• a contact person who can make binding decisions and answers our questions within a reasonable time;
• an app that builds, works as intended and is ready for review when it is to be submitted. You can book before your app is finished, but finishing, fixing and changing the app remains your responsibility;
• complete and truthful information for the store listing, privacy details, Data safety form, content rating, export compliance, demo accounts and review notes. You are solely responsible for the correctness of this information, even if we enter it on your behalf;
• a privacy policy, terms of use and any other legal texts your app needs, and all rights to the content, names, logos and third-party components you provide;
• meeting store requirements that only you can meet, for example recruiting, managing and providing the testers that Google requires for closed testing of new personal developer accounts (currently at least 12 testers for 14 days);
• backing up your code, keys, certificates and data before and during our work.

You are solely responsible for your app, its content and its compliance with applicable laws and the store guidelines and policies. You indemnify us against all claims of third parties (including Apple and Google) and the reasonable costs of legal defence arising from your app, your content or your information, unless we caused the claim through intent or gross negligence.

If you do not provide necessary cooperation within 30 days after our request and a reminder, or if there is no activity on your side for 90 days, we may treat the outstanding parts of the Service as performed. The fee remains payable in full; remaining calls can still be used within the period set out in section 6.

5. Access to your accounts and credentials

We work in your own accounts. Your app, certificates, signing keys and pipeline remain yours. Please grant access through invitations and roles, not by sharing passwords. We handle all access and credentials confidentially and only use them for the Service.

You remain responsible for the security of your accounts, including two-factor authentication, and for changes made by you, your team or third parties. We recommend removing or reducing our access after the handover; we are not responsible for access you leave in place. We are not liable for the consequences of actions taken by Apple, Google or other providers on your accounts (for example account suspensions, terminations or changed requirements).

6. Consultation calls

Included calls are booked through our meeting planner and take place as video calls in English (or German). The free consultation call before your order is not counted.

• Included calls can be used for 12 months after your order. Calls not used within this period expire without compensation.
• A call that is cancelled or rescheduled less than 24 hours in advance, or that you do not attend within 10 minutes of the start, counts as used.
• Unused call time cannot be carried over to another call, transferred to another order or person, or exchanged for money or other work.
• Calls are for advice and guidance. Hands-on work on your code during a call is not included.

7. Prices and payment

All prices are one-time prices in US dollars and exclude VAT. VAT and other taxes are added where legally required. The price shown at checkout applies; promotional prices apply only to orders placed during the promotion.

The fee is due in full when you order and is paid in advance via our payment provider Stripe. We start working once the payment has been received. You bear any fees of your bank or card issuer. In case of a chargeback or payment reversal without justified reason, we may suspend the Service and charge the costs incurred.

We may refuse or cancel an order at our discretion before work has started; in this case we refund the full amount paid. Once work has started, payments are non-refundable, unless mandatory law provides otherwise.

8. Right of withdrawal for consumers

If you are a consumer in the European Union, you generally have a statutory right of withdrawal for 14 days. As the Service starts immediately after your order, you expressly request at checkout that we begin the Service before the end of the withdrawal period, and you acknowledge that you lose your right of withdrawal once the Service has been fully performed.

If you withdraw after we have started, you must pay an amount proportionate to the services performed up to the time you informed us of your withdrawal. Included calls and setup work already carried out are taken into account in full.

The Service is primarily aimed at businesses. If you order as a business, no right of withdrawal applies.

9. AI-assisted checks, security audit and consulting

We use AI-assisted tools, including tools of third-party providers, to analyse metadata, screenshots, build logs, review messages and similar material. AI output can be incomplete or wrong. Our App Specialists review findings before we act on them, but AI-assisted checks are an aid, not a guarantee that your app complies with any guideline, policy or law.

The basic security audit is a limited review for common issues within the time included in the package. It is not a penetration test, a code review of your entire app, a certification or a guarantee that your app is secure or free of vulnerabilities.

MDM and distribution consulting is advice only. We do not operate, configure or take responsibility for your MDM solution, Apple Business Manager or Managed Google Play. Our consulting is not legal, tax or regulatory advice.

10. Third-party services and subcontractors

The Service depends on third-party platforms such as App Store Connect, Google Play Console, CI/CD providers, fastlane and your repository host. Their availability, prices, terms and technical requirements are outside our control and may change at any time. We are not responsible for outages, changes or costs of these services. A pipeline that stops working because a third party changed its requirements after the handover is not a defect of the Service.

We may involve employees, freelancers and subcontractors, including outside Germany, and share project information and code with them as needed for the Service. They are bound to confidentiality. We remain your sole contractual partner.

11. Rights of use and references

After full payment you receive a non-exclusive, perpetual right to use the pipeline configuration, scripts and documentation we create for you for your own apps. We keep all rights to our know-how, templates, tools and generic scripts and may reuse them for other customers, without using your confidential information.

We may name you as a customer and use your company name, logo and app name for references and marketing. You can object to this in writing at any time before or after your order; we will then stop new uses within a reasonable time.

12. Defects in our deliverables

If a deliverable we created (for example the pipeline configuration) does not work as documented at the time of the handover, please report it in writing within 14 days of the handover with a reproducible description. We will then rectify the defect within a reasonable time; we decide how. Claims due to defects require that the deliverable has not been changed by you or third parties and that the problem is not caused by your app, your accounts or third-party services.

If we investigate a reported defect and it turns out not to be caused by us, we may charge the reasonable effort. Mandatory statutory rights of consumers remain unaffected.

13. Limitation of liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent we have given an express guarantee.

In cases of slight negligence we are only liable for the breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely). In this case our liability is limited to the typical damage foreseeable at the time the contract was concluded and, per order, to the net fee paid for that order. Otherwise, liability for slight negligence is excluded.

Within the scope of the preceding paragraph we are in particular not liable for lost profits, lost revenue, missed launch dates, indirect or consequential damage, damage caused by rejections, suspensions or removals by Apple or Google, damage caused by third-party services, or loss of data that would not have occurred if you had backed up your data properly.

These limitations also apply in favour of our employees, representatives, freelancers and subcontractors. Except in the cases of the first paragraph, claims for damages against us expire one year after the statutory limitation period begins.

We are not responsible for delays or failures caused by force majeure or other circumstances beyond our control, such as outages of Apple, Google or other providers, internet disruptions, strikes, pandemics or acts or omissions of the Customer.

14. Confidentiality and data protection

Both parties keep confidential all business secrets and information marked or recognisable as confidential that they receive from the other party. This obligation also applies to our employees and subcontractors and does not apply to information that is publicly known or that must be disclosed by law.

We take reasonable technical and organisational measures to protect your data. Our development and operations are certified according to ISO 27001 and ISO 9001. Details on how we process personal data are in our Privacy Policy. If we process personal data on your behalf, a data processing agreement can be concluded on request.

15. Term and termination

The contract ends when the Service has been performed, and at the latest 12 months after your order. Your right to use the deliverables (section 11) continues.

We may terminate the contract at any time if we are unable to perform the Service for your app (for example because of its content or because the stores do not accept this type of app); in this case we refund the part of the fee that relates to services not yet performed. We may terminate for good cause with immediate effect, in particular if you materially breach these Terms, use the Service for unlawful purposes, behave abusively towards our team or if continuing the cooperation could harm us or third parties. In the case of termination for good cause, the fee remains payable for the services performed and no further support is owed.

16. Final provisions

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you habitually reside.

If you are a merchant, a legal entity under public law or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes is the registered office of the Contractor (Freiburg, Germany). We may also sue you at your place of business.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

We may change these Terms for future orders. The version valid at the time of your order applies to that order. Amendments and side agreements must be in text form (e-mail is sufficient). These Terms are written in English; translations are for convenience only.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions is not affected. The invalid provision is replaced by the statutory provision.